Auto Sites Should Be Easier to Use

Automaker Web sites are less likely to drive sales if they focus mainly on brand image, rather than on the site's "usability" and easy access to product information, according to a new report from J.D. Power and Associates.

Looking at Digital Downsides

A multipurpose digital printer — one that can scan, fax, make copies and print photos — is an inexpensive technical marvel. Yet it has some glaring flaws: It’s unattractive and unsustainable.

A Strong Password Isn’t the Strongest Security

Elaborate requirements for account passwords may sound invincible, but experts say Americans aren’t paying enough attention to other online security threats.

Q&A: Mediabrands' John Ross

John Ross knows a thing or two about retail. Before he joined Interpublic Group's Mediabrands in July 2009, he spent 12 years at home improvement giant The Home Depot, including a stint as CMO. He joined Mediabrands as president of its Emerging Media Lab in Los Angeles.

5 New Ways Small Business Can Offer Location-Based Deals

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.